Luxury Casino – Fair Play:

Fair and Honest:

At Luxury Casino you can be sure you are entering a casino that cares a lot about their players experience as the Casino would like everyone to know a all about their Fair Play policy. A Random Number Generator is used which is freely checked out by an autonomous auditor and anyone wishing to see the input of this can check out and ”View the results here”.

Payment percentages are available to see too, so you can take a look at what you might win with each and every game you could play in the Casino. You are able to find the information by going to the Casino games page on the website where you will discover a long list of all the online casino games and the payout percentages for every game won.

Players are able to keep a tab on all the betting they have done previously and all the games they have entered into and played by going to PlayCheck. Each player can also look over and examine all the transactions they have made through banking by going to Transaction History. Both two factors are obtainable at all times and can be found within the Casino software which aren’t used by on land casinos so adding to the uniqueness of Luxury Casino. In case of a player having any queries needing to be answered or if they need help within the Casino they are urged at any time to get in touch with the ”Support Team” available both day and night.

The Terns & Conditions used by Luxury Casino are always obtainable from the moment of registration and can be viewed throughout the time a player spends at the Casino. All the facts contain info and advice that is described in finer aspects with details given regarding the particulars when making deposits. To ease minds, players can also learn by what method the Casino will use to safeguard their finances and any winnings made, and watch over them constantly making it one of their utmost priorities.

For your convenience, help is on hand twenty four hours a day over seven days a week whether a client would like to telephone or have an online chat with one of the supportive team available. Replies to emails will be answered promptly.

Anything involving e-commerce like buying credits or spending money at the Casino and the guidelines & reassurances pertaining to online gameplay serves to the ADR article, which stands for the Alternative Dispute Resolution of Luxury Casino. The Casino grants an independent valuer in the case of any disputes and offers the service to all of its customers residing in Great Britain.

How To Make A Complaint?

The Process To Follow When Making A Complaint is as follows:

Luxury Casino are privileged to give their customers full priority when it comes to a service that is second to none, making an element in the Casino that is both reasonable and amiable for all it’s customers. It is extremely few and very far between that any client has been discontented or become dissatisfied over the leisure activity that Luxury Casino presents, or of the service it has given for them. However, in the off chance of a difficulty arising then to put right any setbacks a client may have is provided in the information set out below:

Step One:

If you have any questions or problems regarding the Casino or service then you are urged to get in touch with one of the staff on the ”Casino Team” who will be more than willing to help you through anything you may not be happy with or with any kind of difficulty. All the staff are experienced within the Casino’s Customer Service and have been thoroughly educated in resolving any disappointments or hitches that could have arisen. The Casino are certain that all matters can be reasonably solved and agreed upon at the time of contact with the Casino team.

Step Two:

If at this stage you are still unhappy that the problem has not yet been sorted out for you, you can request that the problem in question is taken to someone of a different department within the Casino who specializes in that particular query. The request should be made by sending an email to The Casino will then attempt and make their best effort to reply to you within five days. Although depending very much on the query itself, it could even take more time to sort out due to the necessary exploration and thorough check that may be needed in order to solve the problem.

Step Three:

Hopefully by now any problems will have been happily rectified and you can go on with enjoying your time at the Casino. In the unfortunate case of a problem not having been resolved then you can get in touch with the ADR facility which are the ”Alternative Dispute Resolution Service”. The Casino could be requested by the service to give them more information in greater detail as needed and would comply with whatever the ADR service settles upon in their final decision. Important: The final step should only be completed if you have first undertaken steps one and two above. Please find the website and address below:-

Berkeley Square House
Berkeley Square
United Kingdom

Email to:
Telephone: +44 20 7887 1480

Also available for you to get in touch with is the European Commission at ”ODR Platform” to help in the conclusion of resolving disputes.

Contact Numbers

UK: 0800 014 8108
1 888 408 1689

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Support Email

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