Luxury Casino Frequently Asked Questions:

Download And Installation Of The Casino Software:

How Do I Begin?

It’s very simple, all you have to do is read the instructions below to get started:

First of all start by downloading the free software from Luxury Casino
Follow the details to open your new account
Then begin to play on one of the best casinos around

Find yourself joining the many other winners on Luxury Casino!

What Do I Need On My Computer To Start Playing?

You will need the software recommended below:

Internet Explorer 6 or greater, Firefox 3.0.1 or greater
Adobe Flash Player 10 or greater (most recommended is Flash Player 10.1)
Windows XP SP3 (32 bit) or greater, Windows Vista (32 bit or 64 bit) or Windows 7 (32 bit or 64 bit)

For your computer to function at its best, Luxury Casino suggest you use the requirements below:

Intel Core2 or AMD Athlon II (2.5ghz or faster)
2 GB RAM
10 GB or more hard disk space accessible
256 MB Graphics Memory
Monitor able to have a resolution of 1024×768 or greater with 32 bit colours
Sound Blaster compatible sound card
Microsoft compatible 2 button mouse

Below is a list of the minimum requirements:

Windows XP SP3
Intel Pentium 4 or AMD (1.5ghz or greater)
512 GB RAM (1 GB RAM if Graphics Memory is shared from RAM)
4 GB or more hard disk space available
64 MB Graphics Memory
Monitor able to have a resolution of 1024×768 or greater with 16 bit colours
Sound Blaster compatible sound card
Microsoft compatible 2 button mouse

What Do I Need On My Computer To Start Playing?

You will need the software recommended below:

Internet Explorer 6 or greater, Firefox 3.0.1 or greater
Adobe Flash Player 10 or greater (most recommended is Flash Player 10.1)
Windows XP SP3 (32 bit) or greater, Windows Vista (32 bit or 64 bit) or Windows 7 (32 bit or 64 bit)

For your computer to function at its best, Luxury Casino suggest you use the requirements below:

Intel Core2 or AMD Athlon II (2.5ghz or faster)
2 GB RAM
10 GB or more hard disk space accessible
256 MB Graphics Memory
Monitor able to have a resolution of 1024×768 or greater with 32 bit colours
Sound Blaster compatible sound card
Microsoft compatible 2 button mouse

Below is a list of the minimum requirements:

Windows XP SP3
Intel Pentium 4 or AMD (1.5ghz or greater)
512 GB RAM (1 GB RAM if Graphics Memory is shared from RAM)
4 GB or more hard disk space available
64 MB Graphics Memory
Monitor able to have a resolution of 1024×768 or greater with 16 bit colours
Sound Blaster compatible sound card
Microsoft compatible 2 button mouse

How Am I Able To Start Downloading The Free Casino Software?

In order to start playing at Luxury Casino you will first have to click the link to download the free software. There are also more tabs throughout the website that you can click on to start your download.

A dialog box will now come up on your screen, just click on the tab that says ‘SAVE’

When the next dialog box pops up it is suggested that you click where it says ‘DESKTOP’ which is located on the left of the box. This will now put the file on your desktop. Then click where it says ‘SAVE’.

Now the downloading will start. Subject to how fast your internet speed is this can take up to ten minutes.

In the dialog box it will say ‘Download Complete’ once it has finished downloading the free software. Now left click on the where it says ‘RUN’ to allow it to finish installing.

What Happens After The Download Is Complete?

You will need to click to accept the ‘End User License Agreement’ before the the installation of Luxury Casino can take place.

Installation will now begin. While you are waiting for the free software to finish installing you are able to open your real account. It’s okay if you have an account already as you can still use this.

Fill in the information needed if you are opening a new real account, making sure you fill out all the fields on the form.

When the Luxury Casino has installed you will then see the tab that says ‘OPEN CASINO’ click on this to now open the software. Remember it doesn’t matter whether you have opened a new account or are using an existing one.

You will now be able to double left click on the Luxury Casino icon which will be located on your desktop to make it easy for you to go to the casino at any time. When you do this the software will start and you can begin playing.

Registering And Signing In To Luxury Casino:

What Do I Do To Enable The connection To Luxury Casino?

As long as you have an internet connection then you can sign in to the casino, it’s very easy to do:

Open up Luxury Casino by double left clicking the icon on your desktop. If by any chance the icon was not placed on your desktop don’t worry as you can still locate it by going to the start menu on your computer and you will find Luxury Casino located there.
When the program has loaded you will be taken straight away to Luxury Casino where you can then click on the tab that says ‘CONNECT’.

How Do I Become A Real Player In Luxury Casino?

You will need to fill in both your name and your email address when you register at Luxury Casino and create a password. The password you have created will be case sensitive so please take care when filling out your password. Note that the information you provide will be used to verify you as a real player and it is better for you to make sure you keep the same details to make sure your winnings go to your account

Banking In Luxury Casino:

Are All Transactions I Do Safe And Secure?

Luxury Casino works together with C-Rewards and all the deposits you make are handled through a highly developed 128 bit encryption to give you the highest security possible. If you require to know more about this then you can find this out by getting in touch with support@crhelpdesk.com

Your deposits will be billed as www.c-rewards.com
Their address is: Theklas Lyssioti 29, Cassandra Centre, 2nd Floor, P.C. 3030, Limassol, Cyprus.

Are There Different Ways Of Making A Deposit?

Here are the top payment procedures used the most:

Credit Cards: Visa, Mastercard
Debit Cards: Visa Electron, Maestro, Entropay
e-Wallets: PayPal, Neteller, Skrill (Moneybookers), Qiwi
Direct Bank Transfers: Instant Banking, eCheck, InstraDebit, iDebit, Trustly, Sofort, Poli, iDeal, GiroPay, Euteller, Multibanco
Pre-paid Vouchers: PaySafeCard

You could also find that in certain places there will be other ways to make deposits.

Once your transactions have been put through the credit will be put on to your account straight away so you wont have to wait to start your gameplay at the casino. Remember you are able to enter a total amount of up to 5 cards for each and every player. The maximum deposit for every card that has been registered is restored back to $2,000 everyday at 12.00 midnight GMT time.

If you happen to need more credit cards refreshed or want to up the limited amount of deposit then just get in touch with the support staff at support@crhelpdesk by sending them an email and they can do this for you.

How Can I Pay In My Deposit At Luxury Casino?

Once you get to know the alternative payment procedures and choices that are on hand for you then making deposits will be so easy to do. First find the payment way you most feel at ease with read below on what to do next:

To begin with you will need to purchase credits for your real casino account in order to start playing in the casino. You simply click on the tab that says ‘BANK’ and you will find this in the software interface of the casino. You will then be relocated to the ATM which is where you will make the payment.

This will now take you to the Deposit Screen. Click on the option you prefer from the list of recommended deposit methods given to you on the screen.

You will have to register your account on the software if your account is a new one. When you have done this you simply pick the amount you prefer and make your deposit. A message will be sent to you to confirm the deposit you asked for.

If you experience any problems with your credit card don’t worry as there will be an easy answer to this.

The problem could be coming from your bank and it may not be giving you your freedom to play on the internet. You could may well come across drawbacks if the obstruction is with your bank. There are lots of other ways to overcome this and all you have to do is just get in touch with banking@casinorewards.com and they will give you another alternative.

The Deposit I Made Was Turned Down, Why Is This?

This does not mean there is anything wrong with your credit, there can be one of a few different explanations. For instance it could well be there was an interference, while the deposit you asked for was still sending the information. The Casino banking will then turn down the request rather than carry on with the procedure, because the info you provided may not have been completed properly.

Other explanations could be that the details on the credit card are not the same as the billing details you gave while you were filling the information out. Maybe the postal code you supplied wasn’t the same as your billing address, then that too would be cause to close down the request. If you are sure that all the details of your deposit request all matched and you think it may be some other fault you should get in touch with the casino team at the ‘help desk’. They will be able to delete the details so you can fill out them out again.

Extra security made by your credit card company could also cause a problem if they have put controls in place to stop any possible fraud from happening. If you made a few deposits all within the same time then your card company could have automatically stopped your card from making any more transactions.  Another reason could be that there were a few deposits requested for smaller amounts that were alike and were sent using the same computer.

Luxury Casino has set limits each day and every month on credit cards that have been put into effect. The staff will be able to help you by refreshing your credit card so that you can begin the process again.

Interference and extra traffic over the internet can sometimes get in the way of your transactions, as can sales done internationally. The issuing bank could also prevent your freedom to play online casino games. There is no need to hesitate whatever the reason may be, just get in touch with the friendly team at support@crhelpdesk.com and they will do their up most to help you.

How Do I Collect My Casino Winnings?

Once you decide you would like to make a withdrawal, then it couldn’t be more easier to collect your winnings. And you don’t have to take them out every time either! hey’re safe to leave in for your next play if you prefer. Each time you sign in to the Casino you will find your winnings will still be in your account.

Remember too that the Casino has set a limit for a minimum amount you can withdraw at any one time, and are as follows:

Courier checks:- DBT/WIRE and Courier checks: $300
Any other ways: $50

Amounts you withdraw are usually in pending for two work days, and within this time you can cancel the withdrawal so that you can carry on your gameplay within the Casino.

Follow The Easy Instructions Below For Making Your Withdrawals:-

First click on the tab that says ‘BANK’ which you will find on the Casino’s software interface.

Now click on the tab that says ‘WITHDRAWAL’ which you will find in the banking pages located on the left side of the screen.

Fill in the amount you require and click the tab that says ‘NEXT’

Where it applies, you will find that withdrawals are credited back against deposits you may have made recently. Sometimes money that is requested to be returned to the credit card may not be given as there are some bank processors that will deny this. Winnings that you make which are worth more than your deposits are returned by way of your PMOP (Preferred Method Of Payment) as you will have requested within the Casino banking pages.

How Do I Go About Choosing My PMOP (Preferred Method Of Payment)

When you go to the withdrawals you will be offered an option of ways to receive your money. First sign in to your Luxury Casino account then follow the details below:

Click the tab that says ‘BANK’
Now click the next tab that says ‘WITHDRAWAL’ and type in the total sum you require.
Choose your Preferred Method Of Payment from the menu list that drops down.
Enter the details that are applicable to your PMOP. [If you decide to use CADEFT or DBT/Swift, then you will have to give your banks address along with your bank account numbers.

You will then receive your winnings through the method you choose as well as the amount the Casino can credit back to the deposits you previously made.

How Am I Able To Undo A Withdrawal That I Make?

You can spontaneously undo anything you have drawn out as long as it is within the two work days provided. All you do is request this when you go to the Casino’s banking area. If for any reason the two work days have expired then you can get in touch with the help desk staff at support@crhelpdesk.com and there may a possibility that they could help to have the withdrawal overturned, in able for you to carry on with the Casino gameplay.

What Length Of Time Will It Take For A Withdrawal To Happen?

In case you want to carry on playing in the Casino the amount you requested to withdraw is normally pending for two work days in order for you to turn back the withdrawal. Once this time has elapsed the amount you requested is then handled in the ways set out below:

Cheques by way of usual mail: up to 21 days
Cheques by way of courier: 3 – 6 work days
Visa, MasterCard, Maestro: 3 work days
EcoPayz:  1 – 2 work days
Bank Transfer: 6 – 10 work days
NETELLER: 1 – 2 work days
Skrill [MoneyBookers]: 1 – 2 work days
CAD/EFT [Echeck]: 2 – 3 work days
Instadebit: 2 – 3 work days
PayPal: 1 – 2 work days

Because of heightened security measures, it means that any players in the Casino that haven’t already had withdrawals by way of the payment methods provided will possibly need more checks in order to verify themselves. This could take up to one week. Any following CADEFT withdrawals will take between three to five work days.

Will I Be Charged For My Withdrawals?

Below is a list of charges which will be taken from the withdrawal made:

Mail checks – $25
Courier checks – $50
CADEFT – No charge made
DBT – $50 / DBT withdrawals of $3,000 or over – $100
Cancelled checks – $25
For any other types of methods used – No cost

Webecash Withdrawal:

Ways to withdraw that are accessible to Canada at this present moment are:

OCT – Visa Card Holders. Direct credit to your Visa Card
CAD EFT / Echeck – Be certain that your routing/ABA number is 8 digits long
Skrill [MoneyBookers]
Click2Pay
Payspark/EziPay
Check
Courier Check – $50 fee applies. Telephone Number needed. This is not within reach to PO Boxes.

In order not to come across any setbacks or denials then you should be certain that you fill out all your details accurately.

Should you wish to request any more details about the paying methods then just send an email to the staff at support@crhelpdesk.com or telephone the support line which is available 24 hours a day and 7 days a week. The number to call is +1 888 228 3418

Luxury Casino Loyalty Program:

What Is The Casino Rewards VIP Loyalty Program And How Does It Work?

Luxury Casino are members of Casino Rewards. Each time you play at the Casino you are given an incentive and your Status Level is raised. Your level will keep going up and up and you will get even extra fantastic benefits!

The Casino Rewards Loyalty Program has Six Status Levels and for every level you reach will find you with an even greater bonus! The promotions will get better and it doesn’t stop at that, as there will be birthday presents, high class games and personal VIP hosts. You will have a more personal support, extra Time Of Your Life Sweepstakes for you to enter in to, Lucky Jackpot VIP and that is just a few to mention as there will be lots more besides!

So each time you play, the Casino will reward you with VIP Loyalty Points and for every 100 points you get will have a value of $1 in chips. There are lots of promotions too that will be on offer to you, all coming with extra VIP points. Remember that only you will be in charge of your own Loyalty Points too! New promotions will be available each month which will give you even more points. Your points are added to your casino account right away and you can watch them just grow and grow. It keeps getting better and the more your gameplay increases the more your points will become greater.

You can look at how many VIP points you have whenever you wish to. Simply sign in to your Luxury Casino Account to review them.

What Procedure Do I Take To Enlist In The VIP Loyalty Program?

You will come to be a member of the VIP Loyalty Program the minute you begin wagering your money in the Casino. Sign in to your account and find out all about the Casino Rewards VIP Loyalty Program at Luxury Casino. The helpful staff can also provide you with anything else you would like to know concerning the program, or for any other support in the Casino.

How Do I Check Up The Balance In My VIP Account?

Click on the tab that says ‘CASINO REWARDS’ located in the casino software. Here you will be able to gain entry into your account or alternatively if you use a mobile or tablet you can easily get to your account through the ‘PROMOTIONS’ part on your device.

Once your taken to the page you will see your own Casino Rewards account and the points that you have achieved while playing in the Casino. It will tell you the amount of points you have available and the minimum amount of points needed for your withdrawals. By clicking on the ‘POINTS HISTORY’ tab you will be able to see the VIP points history in your account.

How Can I Exchange My VIP Points For Casino Credits?

You can exchange your VIP points for casino credits anytime you wish if you have at least 1,000 points available. The more points you have the greater the promotions. To be able to use your VIP points just sign in to Casino Rewards and there will be a Redeem tab displayed, providing you have the minimum amount of points needed.

Click on the tab that says ‘REDEEM’ and you will then need to click to confirm this. The credits will go to your account and shouldn’t take longer than five minutes to do.

Luxury Casino – Casino Games

I Would Like To Download More Casino Games, How Do I Do That?

There are 3 casino games that were already included with your first download. More games will be downloading during the time you sign up and also when your playing in the Casino. The game’s icon and name will be displayed in a gray color until each game has finished its downloading. It may even have a tab that says ‘CLICK HERE TO DOWNLOAD’. Simply click on any game and the installation wizard will begin to install the game for you. When the process is complete the gray will change to color.

Sometimes, A Game Will Have 'Upgrade Available' Written, What Should I Do?

It means that the game was given an upgrade and will have extra features on it. You should take advantage of this and start downloading this up to date version of the game. The instructions will be available for you to find in ‘Installation’ and you can download this recently added version of the game easily.

You may also find that it takes longer if there are more games waiting to download. You will need to wait a little longer that’s all as your games will eventually complete the downloading.

How Can I Prevent 'Freezing' Or When A Game Stays 'Spinning'?

More often than not this will be to do with a slow internet connection or if the connection has been obstructed in any way. This is usually while your computer waits to receive info on the wager you made.

When the wager has reached the gaming servers within the casino the Random Number Generator will add up that result. This information then goes back to your computer. If the process cannot be done at the time then when you go to begin the game you will get a message to say the wager you made had not been finished.

Luxury Casino – Other Questions:

What Age Do I Have To Be To Play Games At The Casino?

Luxury Casino will only allow players to be age 18 or over, which is the legal requirement, or the legal majority age in their jurisdiction, which ever one comes first. Persons of minor age can not play at the Casino at any time. There are further details available if you go to the Responsible Gambling Policy.

How Can I Be Sure The Casino Is Fair Minded?

Luxury Casino will make sure players wont ever have any doubts whatsoever as it is individually checked and all the information is printed out on the website. Please check out the Fair Play Policy whenever you wish.

How Do I Get In Contact With Casino Support Staff?

You can do this anytime you like and the team are on hand every day all day and each week. They will assist you throughout your time in the Casino and will answer all questions through email or telephone. When you go to the Contact Us page you will see a list of the different ways you can get in touch with them.

Download the free software and request your $1,000 multiple bonus right away!

Click here to play in Luxury Casino!

Contact Numbers

UK: 0800 014 8108
INTERNATIONAL^:
1 888 408 1689

^ Call Rates Apply

Support Email

support@crhelpdesk.com

luxury casino 24hr support

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